108 年 國立中央大學企業管理學系碩士班丙組《管理學》
第 (1) 題25 分
Please analyze the following paragraph by the concepts of management theories. What managerial implications might be obtained from the Inclusive Organizations? (25分)
Continuous digital advances and the growing economy have highlighted the challenge of using a heterogeneous workforce in inclusive organizations. Inclusive organizations are friendly climate, ones formed by board members of diverse backgrounds or from different communities. Such a system utilizes the individual and collective talents of all members within the organization. The development of an inclusive organization is essential to economic growth. The rise of virtual teams has reduced the barriers to communication and benefits both the workplace and market. An increasing number of companies rely on global virtual teams to foster growth and innovation. Among these, the successful teams often excel at diversity and inclusion practice, whereby all kinds of similarities and differences such as nationalities, geography, genders, ethnicities, values and thinking styles are accounted for. These successful teams are inclusive, as they accept various viewpoints and create an acceptive and contributive working environment. Thus, diversity and inclusion are essential to a virtual team's success.
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本題要求從「包容性組織 (Inclusive Organizations)」的角度，分析其管理意涵。文章強調在數位化與全球化趨勢下，異質性人力資源的運用是組織成功的關鍵。包容性組織透過接納多元背景與觀點的成員，能有效運用個人與集體才能，促進經濟成長與創新。尤其在虛擬團隊興起、跨國界溝通障礙減弱的時代，包容性組織更能促進全球虛擬團隊的成長與創新。
核心觀念：
- 包容性組織的定義與特質：文章指出包容性組織是指一個友善的氣候，由來自不同背景或社群的成員組成，能利用所有成員的個人與集體才能。
- 異質性人力資源的價值：在數位化與全球化趨勢下，組織面臨運用異質性人力資源的挑戰。包容性組織能將此挑戰轉化為優勢，透過接納國籍、地理、性別、種族、價值觀、思維風格等差異，促進成長與創新。
- 虛擬團隊與包容性：虛擬團隊的興起降低了溝通障礙，有利於組織發展。成功的虛擬團隊往往擅長運用多元化與包容性實踐，因為它們能接納各種觀點，創造接納且具貢獻的工作環境。因此，多元化與包容性是虛擬團隊成功的要素。